Why Are Some Believers in the Christian Faith Like Bad Customer Service Reps?


We’ve all experienced it – bad customer service. And if you’re anything like me, you have very little tolerance for it. Picture in your mind for a moment a shopping visit to one of the largest retail grocery chains in America – blue vests and all.

“Excuse me sir, I can’t seem to find the black olives. Can you steer me in the right direction to find them?” I asked. “Black olives?” the blue vest man replies, “hmm, not sure. Maybe try over in produce”, as he walks away. There wasn’t a, “let me find out for you”, or even the honest admission “I don’t know, but let me go ask my manager and I’ll get back you” kind of response.

The very person I expected to get an answer from simply did not have it. He didn’t even show concern for me wanting or needing to know. So I made my way over to produce and asked another blue vest where the black olives were. I had explained that another blue vest employee had sent me there to find them. “Ha, now that’s funny”, the produce blue vest employee laughed. “You need to go over to aisle 5. I’m pretty sure that’s where you’ll find black olives”. I thanked her and made my way over to aisle 5 only to find baking goods like sugar, flour and salt! These customer service reps were not able to help out their shoppers and certainly not able or willing to defend their claim that customer service was a company priority!

I’ve been part of many different Christian faith assemblies. While some are solidly founded in their faith based on an understanding of the truth as found in the Holy Scriptures, some rely on others to do it for them, or worse, don’t bother to seek truths out for themselves at all. Some base their faith on a high emotional ride, while others base theirs solely on a belief in their salvation through Jesus Christ. Those who don’t seek to understand the truths found in the bible are like bad customer service reps. When asked important questions about topics like abortion, homosexuality and hell don’t know the answers and wouldn’t even know where to look to find the answers!

Jesus instructs believers in Matthew 28:19 to ‘teach all nations’, and tells us in Matthew 5:16 that we should ‘let our light shine before men so that they can seek our good works, and glorify the Father who is in Heaven’. Being able to articulate answers to questions from those seeking truths in the Bible isn’t an option for believers in the Christian faith. Additionally, the Apostle Paul teaches us in 1 Peter 3:15 that we should ‘always be ready to give an answer for the hope that is in you’. Proverbs chapter 2 teaches us that when one seeks wisdom and hides Gods commandments in the heart, ‘then shall you understand the fear of the Lord and find the knowledge of God’. Being able to ‘defend the Christian faith’ (apologia) isn’t an option for believers but rather required of God.

How can a believer in the Christian faith avoid becoming like a bad customer service rep? 1) Pray – “But we will give ourselves continually to prayer and to the ministry of the Word”, Acts 6:4. 2) Ask for wisdom – “If any of you lack wisdom, let him ask of God, who gives to all men liberally without blame, and it shall be given him”, James 1:5. 3) Study – “Study to show thyself approved unto God, a workman who needeth not to be ashamed, rightly dividing the word of truth”, 2 Timothy 2:15.

We should all be ready to defend the Christian faith and truth as found in the Holy Scriptures. Let’s not give bad customer service to those seeking answers in a corrupt world, but rather share with them a living hope through Jesus Christ our redeemer.


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